BROOKFIELD, Wis. — Fiserv Inc., a provider of information technology services to the financial industry, has announced a technology partnership between Fiserv Credit Processing Services and CAPITAL Card Services Inc. to provide Fiserv Credit Processing Services' clients with industry leading back-office contact center services. The combination of CAPITAL's new state-of-the-art contact center integrated with Fiserv's credit processing system will enable outstanding personalized customer service and add a full range of back-office enhancements, including 24 x 7 bilingual multi-channel support, fraud mitigation, collections and customized marketing services.
"Fiserv clients can expect this partnership to underscore continued improvements and expanded payments capabilities," said Vinnie Calo, president of Fiserv Credit Processing Services. "The real-time integration of the Fiserv credit processing system with CAPITAL's contact center services delivers an excellent end-to-end solution to address the increasing demands of financial institutions for customer care that is information based. With Fiserv's unmatched capabilities in bankcard, private-label and installment credit processing services and CAPITAL's reliable 24x7 bilingual multi-channel support and contact center services, a profitable business edge can be realized by deepening relationships with customer service excellence."
"CAPITAL is pleased to bring the investments we have made in innovation to bear to Fiserv clients through this partnership," said Jeff Aegerter, CAPITAL's president and chief executive officer. "Fiserv is an acknowledged financial services industry leader that delivers high quality, flexible turnkey credit solutions. Our alliance will provide growth opportunities for both organizations and further secure our positions as innovators in the credit card servicing market."
